Shop policies/FAQ

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When will my order arrive?

**PLEASE LEAVE A NOTE WITH YOUR ORDER STATING WHEN YOU NEED YOUR ITEMS BY**

Ready  to  ship  items  will  be  shipped  the  next  shipping  day. 

The arrival of orders depend on the current production time & your choice of shipping. Completion of made  2  orders  can  take  3-weeks  to  3  months  depending  on  the  size  of  your  order.

We understand that you may be needing orders by a certain date; please leave  a  message  when  you  check  out  with when  you  need  your  order  by  &  plan accordingly.

If you need your order sooner consider our RUSH ORDER option. Add this link to your cart, leave a note of when they need to arrive by, & you will be bumped up on our to do list. 

https://tarteandbeanco.com/shop?keywords=Rush&olsPage=products%2Frush-order-fee

You will receive a tracking number once it has been shipped.

We only ship on Thursdays.


What is the current production time?

Orders are completed in the order of being received. Current production time for made 2 order is 8-10  weeks .  Orders with 3 or more items will be longer. There  is  currently  a  long  waiting  list.  Please keep in mind each pair of ears is handmade  & can take 3-4 hours to make.

Do you ship internationally?

We ship with USPS throughout the US,  Canada, & UK 

What is your return/exchange policy?

If for whatever reason you are unhappy with your purchase, we can issue an exchange or store credit. We do not accept returns. But we will do ourbest to accommodate you. Please contact us info@tarteandbeanco.com.  We will  get  back  to  you  within  48  hours  Monday-Friday.

Do you take custom orders?

We unfortunately are not taking any custom orders or requests at this time.

Do you offer local pick ups?

We do not offer local pick ups or drop offs.