Shop policies/FAQ


When will my order arrive?

The arrival of orders depend on the current production time & your choice of shipping. Completion of your order & shipping can be anywhere from 3 to 6 weeks. 

We only ship on Thursdays.

We understand that you may be needing orders by a certain date; please plan accordingly.

If you need your order sooner consider our RUSH ORDER option. Add this link to your cart, leave a note of when they need to arrive by, & you will be bumped up on our to do list.

You will receive a tracking number once it has been shipped.

What is the current production time?

Do to a high volume of current orders,  production time is 16-18 business days. Please keep in mind each pair of ears is handmade & can take 3-4 hours to make.

Do you ship internationally?

We ship with USPS throughout the US & Canada. 

What is your return/exchange policy?

If for whatever reason you are unhappy with your purchase, we can issue an exchange or store credit. We do not accept returns. But we will do our best to accommodate you. Please contact us

Do you take custom orders?

We unfortunately are not taking any custom orders or requests at this time.

Do you offer local pick ups?

We do not offer local pick ups or drop offs.